How can we help?
Frequently Asked Questions
We’ve highlighted the most commonly asked questions from our customers. If you need to speak to a member of the team, say “Hello” via live chat.
How to reset a forgotten password?
Changing your password is super straightforward.
You can reset your password by using the ‘forgotten password’ link on the sign-in page. You’ll then be asked to enter the email address you registered with. We’ll then send you an email with a link that will let you create a new password.
How will Nell protect my data?
We take data security very seriously and have protocols in place to protect our customers’ data. We work with a partner laboratory to analyse genetic samples and this is done using an anonymised framework by using unique ID numbers, which only Nell can identify.
As a data controller, we comply with data security and ensure that our laboratory partners have the required data security frameworks in place to process your data securely. If you have any questions about the security of your data or would like to make a subject access request, please email us at firstname.lastname@example.org.
How accurate are my results?
Our Genetics lab partner LGC are UKAS-accredited, which means they use many monitoring techniques in order to make sure your results are as accurate as possible.
Why should I choose Nell?
At Nell, we ensure all our advice is backed by science. We work hard to ensure the advice we offer our customers is accurate, simple and most importantly actionable.
Our ambition is to improve our customers lifestyle and help them understand their true body language.
Who is the test suitable for?
Our tests are for everyone!
In accordance with out company genetics code of conduct, we will not knowingly test anyone under the age of 18, or anyone with reduced capacity to consent.
How do I contact Nell?
We always love hearing from our community.
You can reach us via live chat (the yellow circle in the bottom right hand corner) or via email at email@example.com.